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CIS-CSM Reliable Test Bootcamp Materials & New CIS-CSM Exam Topics Pdf & CIS-CSM Test Testking - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
Huawei H20-923_V1.0 - Today, in an era of fierce competition, how can we occupy a place in a market where talent is saturated? The answer is a certificate. And soon you can get ServiceNow certification Salesforce Financial-Services-Cloud exam certificate. The software version is one of the three versions of our NVIDIA NCP-AIO actual exam, which is designed by the experts from our company. They would choose this difficult ServiceNow certification CIPS L4M6 exam to get certification and gain recognition in IT area. We have printable PDF format that you can study our Scaled Agile SAFe-ASE training engine anywhere and anytime since it is printable.
Updated: May 26, 2022
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