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CIS-CSM New Study Questions Files & CIS-CSM Valid Vce Exam Simulator - Servicenow Reliable Exam CIS-CSM Simulator Free - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
SAP C_FIORD_2502 - App online version-Be suitable to all kinds of equipment or digital devices. CIPS L4M6 - With it, you will be brimming with confidence, fully to do the exam preparation. We have three packages of the Workday Workday-Prism-Analytics study materials: the PDF, Software and APP online and each one of them has its respect and different advantages. ServiceNow EMC D-PVM-DS-01 exam can help and promote IT staff have a good career. Buying all our information can guarantee you to pass your first ServiceNow certification Juniper JN0-281 exam.
Updated: May 26, 2022
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