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CIS-CSM New Practice Questions Book & CIS-CSM Valid Exam Tips - Servicenow CIS-CSM Reliable Exam Testking - Royalholidayclubbed
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As most of our exam questions are updated monthly, you will get the best resources with market-fresh quality and reliability assurance. Royalholidayclubbed is the leader in the latest ServiceNow CIS-CSM New Practice Questions Book exam certification and exam preparation provider. Our resources are constantly being revised and updated, with a close correlation. They provide you a swift understanding of the key points of CIS-CSM New Practice Questions Book covered under the syllabus contents. Going through them enhances your knowledge to the optimum level and enables you to ace exam without any hassle. As the most professional supplier on the site of IT certification test currently , we provide a comprehensive after-sales service.
CIS-Customer Service Management CIS-CSM If you're also have an IT dream.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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