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CIS-CSM New Exam Guide Files & ServiceNow Certified Implementation Specialist Customer Service Management Exam Latest Test Dumps - Royalholidayclubbed
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Royalholidayclubbed can not only provide all the information related to the ServiceNow certification CIS-CSM New Exam Guide Files exam for the candidates, but also provide a good learning opportunity for them. Royalholidayclubbed be able to help you pass ServiceNow certification CIS-CSM New Exam Guide Files exam successfully. Having a ServiceNow CIS-CSM New Exam Guide Files certification can enhance your employment prospects,and then you can have a lot of good jobs. Royalholidayclubbed will provide you with the best training materials, and make you pass the exam and get the certification. It's a marvel that the pass rate can achieve 100%. Simulation test software of ServiceNow CIS-CSM New Exam Guide Files exam is developed by Royalholidayclubbed's research of previous real exams.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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