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CIS-CSM Latest Test Questions Vce & Servicenow CIS-CSM Exam Actual Tests - ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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Because, after all, CIS-CSM Latest Test Questions Vce is a very important certified exam of ServiceNow. But CIS-CSM Latest Test Questions Vce exam is not so simple.
CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
Amazon SCS-C02-KR - So their validity and authority are unquestionable. In order to pass ServiceNow certification Microsoft SC-100 exam disposably, you must have a good preparation and a complete knowledge structure. Amazon SAP-C02-KR - Many people, especially the in-service staff, are busy in their jobs, learning, family lives and other important things and have little time and energy to learn and prepare the exam. Our latest training material about ServiceNow certification Amazon AIF-C01-KR exam is developed by Royalholidayclubbed's professional team's constantly study the outline. Scaled Agile SAFe-ASE - For a better understanding of their features, please follow our website and try on them.
Updated: May 26, 2022
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