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FSL-201 Valid Test Papers & Salesforce Trustworthy FSL-201 Dumps - Salesforce Implementing Field Service Lightning - Royalholidayclubbed
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FSL-201 PDF DEMO:
QUESTION NO: 1
Dispatches at Universal Containers want to ensure the Resource being assigned to a Work
Order has the correct training. What should a Consultant implement to accomplish this requirement?
A. Set up Skill Requirements, Define Work Types, Set up Routing Rules.
B. Define Skills, Set up Skill Requirements, and Set up Resources Skills
C. Define Work Types, Define Work Order Status, Set up Resource Skills
D. Set up Service Locations, Set up Location Skills, Define Work Types
Answer: B
QUESTION NO: 2
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers.
What report would be improved by integrating financial data from an outside system?
A. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
B. Average time to repair: The average time required to repair or install as asset.
C. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
D. First time fix rate: The percentage of on-site service requests resolved on the first visit.
Answer: C
QUESTION NO: 3
Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?
A. Create Milestones, set up Entitlement Process, display the related List on the Work Order Page
Layout.
B. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page
Layout.
C. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout
.
D. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page
Layout.
Answer: C
QUESTION NO: 4
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a
Consultant make? Choose 2 answers.
A. Publish training documentation in a closed chatter group.
B. Publish pre-release documentation on the Customer Community.
C. Increase training to Field Service Technicians
D. Increase training to Sales Representatives.
Answer: B,C
QUESTION NO: 5
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory.
Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
A. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line
Item; mark the parent Work Order as "In Progress."
B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
"Cancelled."
C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Cannot Complete".
D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Closed"
Answer: C
And you can free download the demos of our Salesforce Field-Service-Consultant learning guide on our website, it is easy, fast and convenient. The exam simulation will mark your mistakes and help you play well in Oracle 1Z0-184-25 practice test. And all of the PDF version, online engine and windows software of the EC-COUNCIL 312-76 study guide will be tested for many times. Our team always checked and revised SAP C-TS470-2412 dumps pdf to ensure the accuracy of our preparation study materials. Through large numbers of practices, you will soon master the core knowledge of the Salesforce Service-Cloud-Consultant exam.
Updated: May 28, 2022
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