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CRT-261 Test Sample Questions & Salesforce CRT-261 Question Explanations - Certification Preparation For Service Cloud Consultant - Royalholidayclubbed
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Well, you have landed at the right place; Royalholidayclubbed offers your experts designed material which will gauge your understanding of various topics. Salesforce Certification exams are essential to move ahead, because being certified professional a well-off career would be in your hand. Salesforce is among one of the strong certification provider, who provides massively rewarding pathways with a plenty of work opportunities to you and around the world. Our CRT-261 Test Sample Questions study materials have the high pass rate as 98% to 100%, hope you can use it fully and pass the exam smoothly. You deserve this opportunity to win and try to make some difference in your life if you want to attend the CRT-261 Test Sample Questions exam and get the certification by the help of our CRT-261 Test Sample Questions practice braindumps. We have organized a group of professionals to revise CRT-261 Test Sample Questions preparation materials, according to the examination status and trend changes in the industry, tailor-made for the candidates.
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CRT-261 PDF DEMO:
QUESTION NO: 1
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
QUESTION NO: 2
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
QUESTION NO: 3
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 4
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 5
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
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Updated: May 28, 2022
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