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CIS-CSM Valid Test Pdf & Servicenow Testing CIS-CSM Center - ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
Salesforce ADX-211 - The future is really beautiful, but now, taking a crucial step is even more important! ServiceNow CIS-EM - Are you an IT staff? Are you enroll in the most popular IT certification exams? If you tell me "yes", then I will tell you a good news that you're in luck. Our company has established a long-term partnership with those who have purchased our CyberArk IAM-DEF exam questions. CompTIA PK0-005 - So the choice is important. Besides, the price of our Huawei H20-911_V1.0 learning guide is very favourable even the students can afford it.
Updated: May 26, 2022
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