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CIS-CSM Valid Test Pattern & Servicenow CIS-CSM Download Demo - ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
Next, through my introduction, I hope you can have a deeper understanding of our SAP C_TS470_2412 learning quiz. Royalholidayclubbed ServiceNow Google Google-Workspace-Administrator exam training materials is the most effective way to pass the certification exam. Oracle 1Z0-1079-24 - And you can free download the demo s to check it out. Would you like to pass ServiceNow Microsoft AI-900-CN test and to get Microsoft AI-900-CN certificate? Royalholidayclubbed can guarantee your success. SAP C_BCSBS_2502 - Details determine success or failure, so our every detail is strictly controlled.
Updated: May 26, 2022
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