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CIS-CSM Valid Test Experience & Servicenow Test CIS-CSM Free - ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
Microsoft AZ-204 - We are confident that your future goals will begin with this successful exam. It is inconceivable that Royalholidayclubbed ServiceNow Microsoft PL-300-KR test dumps have 100% hit rate. Considering your practical constraint and academic requirements of the USGBC LEED-Green-Associate exam preparation, you may choose the USGBC LEED-Green-Associate practice materials with following traits. Royalholidayclubbed ServiceNow Amazon SAP-C02-KR practice test dumps can help you pass IT certification exam in a relaxed manner. Salesforce Financial-Services-Cloud - Then you can learn and practice it.
Updated: May 26, 2022
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