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CIS-CSM Valid Test Blueprint & Servicenow Questions CIS-CSM Pdf - ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
Cisco 300-745 - Pdf version- it is legible to read and remember, and support customers’ printing request, so you can have a print and practice in papers. It is well known that Royalholidayclubbed provide excellent ServiceNow Cisco 300-745 exam certification materials. We strongly advise you to purchase all three packages of the Adobe AD0-E907 exam questions. Cisco 300-710 - We guarantee you 100% to pass the exam. NICET ITFAS-Level-1 - We know very clearly about the lack of high-quality and high accuracy exam materials online.
Updated: May 26, 2022
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