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CIS-CSM Valid Exam Question - CIS-CSM Latest Real Test Questions & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
Our Salesforce Sharing-and-Visibility-Architect exam materials give real exam environment with multiple learning tools that allow you to do a selective study and will help you to get the job that you are looking for. IBM C1000-197 - We will provide one year free update service for those customers who choose Royalholidayclubbed's products. With the help of the Salesforce Financial-Services-Cloud practice exam questions, you will be able to feel the real Salesforce Financial-Services-Cloud exam scenario, and it will allow you to assess your skills. Splunk SPLK-1002 - Our resources are constantly being revised and updated, with a close correlation. The dumps include Medical Council of Canada MCCQE study questions that likely to be set in real Medical Council of Canada MCCQE exam.
Updated: May 26, 2022
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