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CIS-CSM Test Topics Pdf & Servicenow CIS-CSM Excellect Pass Rate - ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
We strive for perfection all these years and get satisfactory results with concerted cooperation between experts, and all questions points in our Adobe AD0-E560 real exam are devised and written base on the real exam. IIA IIA-CIA-Part1-CN - This is a special IT exam dumps for all candidates. Royalholidayclubbed GIAC GSOM exam preparation begins and ends with your accomplishing this credential goal. Royalholidayclubbed won a good reputation by these candidates that have passed ServiceNow Microsoft AI-102-KR certification exam. Now you can simply choose your Fortinet FCP_FSM_AN-7.2 exam from the list and be directed right to its page where you can find links to download Fortinet FCP_FSM_AN-7.2 exams.
Updated: May 26, 2022
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