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CIS-CSM Test Guide Materials & New CIS-CSM Exam Sample Questions & CIS-CSM Test Test - Royalholidayclubbed
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Even if you have no basic knowledge about the relevant knowledge, you still can pass the CIS-CSM Test Guide Materials exam. We sincerely encourage you to challenge yourself as long as you have the determination to study new knowledge. Our CIS-CSM Test Guide Materials exam material is full of useful knowledge, which can strengthen your capacity for work. Education degree just mean that you have this learning experience only. And the real ability is exercised in practice, it is not necessarily linked with the academic qualifications. With the help of CIS-CSM Test Guide Materials guide questions, you can conduct targeted review on the topics which to be tested before the exam, and then you no longer have to worry about the problems that you may encounter a question that you are not familiar with during the exam.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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