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CIS-CSM Study Questions Book & CIS-CSM Latest Exam Tips - Servicenow Valid CIS-CSM Exam Test - Royalholidayclubbed
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CIS-Customer Service Management CIS-CSM So you can take a best preparation for the exam.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
We are constantly improving and just want to give you the best ServiceNow CIS-EM learning braindumps. Microsoft MS-102 - It will help us to pass the exam successfully. As long as you use Microsoft MB-280 learning materials and get a Microsoft MB-280 certificate, you will certainly be appreciated by the leaders. To get the ServiceNow ISACA CISM exam certification is the goal of many IT people & Network professionals. Of course you can freely change another Microsoft MB-240 exam guide to prepare for the next exam.
Updated: May 26, 2022
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