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CIS-CSM Reliable Test Vce & CIS-CSM Certification Exam Infor - Servicenow Exam Questions And Answers CIS-CSM Fee - Royalholidayclubbed
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We have curated new CIS-CSM Reliable Test Vce questions answers to help you prepare for the exam. It can be your golden ticket to pass the ServiceNow CIS-CSM Reliable Test Vce test on the first attempt. We are providing latest CIS-CSM Reliable Test Vce PDF question answers to help you prepare exam while working in the office to save your time. So ServiceNow certification CIS-CSM Reliable Test Vce exam is also a very popular IT certification exam. ServiceNow CIS-CSM Reliable Test Vce certificate is very helpful to your work in the IT industry, which can help promote your position and salary a lot and let your life have more security. It will help you to pass CIS-CSM Reliable Test Vce exam successfully after a series of exercises, correction of errors, and self-improvement.
CIS-Customer Service Management CIS-CSM .
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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