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CIS-CSM Real Testing Environment - Servicenow Reliable ServiceNow Certified Implementation Specialist Customer Service Management Exam Test Pass4Sure - Royalholidayclubbed
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So we designed training materials which have hign efficiency for the majority of candidates. It allows candidates to grasp the knowledge quickly, and achieved excellent results in the exam. Royalholidayclubbed's ServiceNow CIS-CSM Real Testing Environment exam training materials can help you to save a lot of time and effort. The free demo has three versions. We only send you the PDF version of the CIS-CSM Real Testing Environment study questions. Never say you can not do it.
CIS-Customer Service Management CIS-CSM Where is a will, there is a way.
CIS-Customer Service Management CIS-CSM Real Testing Environment - ServiceNow Certified Implementation Specialist - Customer Service Management Exam In addition, the exam qualification can prove that you have high skills. It has been widely recognized that the New Exam CIS-CSM Collection Free exam can better equip us with a newly gained personal skill, which is crucial to individual self-improvement in today’s computer era. With the certified advantage admitted by the test ServiceNow certification, you will have the competitive edge to get a favorable job in the global market.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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