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CIS-CSM Practice Questions Book & Valid CIS-CSM Exam Cram Review - Servicenow CIS-CSM Reliable Exam Cram Pdf - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
Please check the free demo of Microsoft DP-203 braindumps before purchased and we will send you the download link of Microsoft DP-203 real dumps after payment. Cisco 300-745 - Royalholidayclubbed helped many people taking IT certification exam who thought well of our exam dumps. We strive for perfection all these years and get satisfactory results with concerted cooperation between experts, and all questions points in our EMC D-ISM-FN-01 real exam are devised and written base on the real exam. Huawei H20-911_V1.0 - This is a special IT exam dumps for all candidates. Royalholidayclubbed Cisco 300-745 exam preparation begins and ends with your accomplishing this credential goal.
Updated: May 26, 2022
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