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CIS-CSM Online Lab Simulation - CIS-CSM Reliable Free Study Questions & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-Customer Service Management CIS-CSM This is a fair principle.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
Although the three major versions of our ITIL ITIL-4-Specialist-Create-Deliver-and-Support exam dumps provide a demo of the same content for all customers, they will meet different unique requirements from a variety of users based on specific functionality. SAP C_WME_2506 - For most users, access to the relevant qualifying examinations may be the first, so many of the course content related to qualifying examinations are complex and arcane. ABPMP CBPA - The Internet is increasingly becoming a platform for us to work and learn, while many products are unreasonable in web design, and too much information is not properly classified. Therefore, getting the test Huawei H19-389_V1.0 certification is of vital importance to our future employment. Snowflake DSA-C03 - You must make a decision as soon as possible!
Updated: May 26, 2022
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