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CIS-CSM New Study Guide & CIS-CSM Valid Practice Exam Online - Servicenow CIS-CSM Reliable Practice Exam Online - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
NCCER Fundamentals-of-Crew-Leadership - You can customize the practice environment to suit your learning objectives. The content of our Huawei H20-731_V1.0 practice engine is chosen so carefully that all the questions for the Huawei H20-731_V1.0 exam are contained. We are very confident in the quality of SAP C-TS410-2504} guide dumps. Cisco 350-401 - Whatever where you are, whatever what time it is, just an electronic device, you can do exercises. No more cramming from books and note, just prepare our interactive questions and answers and learn everything necessary to easily pass the actual SAP C_TFG61_2405 exam.
Updated: May 26, 2022
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