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CIS-CSM New Composite Test & CIS-CSM Authorized Exam Dumps - Servicenow Practice CIS-CSM Exam Online - Royalholidayclubbed
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A bad situation can show special integrity. When to face of a difficult time, only the bravest people could take it easy. Are you a brave person? If you did not do the best preparation for your IT certification exam, can you take it easy? Yes, of course. And we believe you will pass the CIS-CSM New Composite Test exam just like the other people! With the help of our CIS-CSM New Composite Test study guide, you can adjust yourself to the exam speed and stay alert according to the time-keeper that we set on our CIS-CSM New Composite Test training materials. Since to choose to participate in the ServiceNow CIS-CSM New Composite Test certification exam, of course, it is necessary to have to go through.
CIS-Customer Service Management CIS-CSM We provide one-year customer service; 4.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
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Updated: May 26, 2022
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