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CIS-CSM New Braindumps Ebook & CIS-CSM Valid Exam Objectives - Servicenow Reliable CIS-CSM Exam Objectives - Royalholidayclubbed
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Adn the APP online version can be applied to all electronic devices. We have three different versions of our CIS-CSM New Braindumps Ebook exam questions which can cater to different needs of our customers. They are the versions: PDF, Software and APP online. We treat your time as our own time, as precious as you see, so we never waste a minute or two in some useless process. Please rest assured that use, we believe that you will definitely pass the exam. And we have three different versions Of our CIS-CSM New Braindumps Ebook study guide: the PDF, the Software and the APP online.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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