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CIS-CSM Latest Test Pattern & Servicenow CIS-CSM Exam Dump - ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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Our Royalholidayclubbed team has studies the CIS-CSM Latest Test Pattern certification exam for years so that we have in-depth knowledge of the test. We believe that you must be succeed in the exam with the help of CIS-CSM Latest Test Pattern test software provided by our Royalholidayclubbed. Everyone wants to succeed. Because if you can get a certification, it will be help you a lot, for instance, it will help you get a more job and a better title in your company than before, and the CIS-CSM Latest Test Pattern certification will help you get a higher salary. We believe that our company has the ability to help you successfully pass your exam and get a CIS-CSM Latest Test Pattern certification by our CIS-CSM Latest Test Pattern exam torrent. You can instantly download the ServiceNow CIS-CSM Latest Test Pattern practice dumps and concentrate on your study immediately.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
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Updated: May 26, 2022
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