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CIS-CSM Latest Learning Material - Servicenow New ServiceNow Certified Implementation Specialist Customer Service Management Exam Test Questions Fee - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
You will come across almost all similar questions in the real GitHub GitHub-Advanced-Security exam. So prepared to be amazed by our Peoplecert ITIL-4-Practitioner-Release-Management learning guide! If you are preparing for the exam by the guidance of the CIPS L4M4 study practice question from our company and take it into consideration seriously, you will absolutely pass the exam and get the related certification. With our EMC D-PVM-DS-01 study guide, not only that you can pass you exam easily and smoothly, but also you can have a wonderful study experience based on the diversed versions of our EMC D-PVM-DS-01 training prep. SAP C-BCBAI-2502 - We must realize our own values and make progress.
Updated: May 26, 2022
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