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CIS-CSM Latest Exam Camp & Test CIS-CSM Notes & CIS-CSM Latest Test Lab Questions - Royalholidayclubbed
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It is all about the superior concrete and precision of our CIS-CSM Latest Exam Camp learning quiz that help. Every page and every points of knowledge have been written from professional experts who are proficient in this line who are being accounting for this line over ten years. Come and buy our CIS-CSM Latest Exam Camp study guide, you will be benefited from it. We are dedicated to your accomplishment, hence pledges you victory in CIS-CSM Latest Exam Camp exam in a single attempt. If for any reason, a user fails in CIS-CSM Latest Exam Camp exam then he will be refunded the money after the process. We also hope you can believe that CIS-CSM Latest Exam Camp exam guide is definitely the most powerful weapon to help you pass the exam.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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