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CIS-CSM Authorized Test Dumps - Servicenow Reliable Test ServiceNow Certified Implementation Specialist Customer Service Management Exam Questions Fee - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
All the preparation material reflects latest updates in Cisco 350-401 certification exam pattern. VMware 250-602 - As is known to us, where there is a will, there is a way. Microsoft GH-100 - This innovative facility provides you a number of practice questions and answers and highlights the weak points in your learning. NVIDIA NCP-AII - Who will refuse such a wonderful dream? So you must struggle for a better future. CIPS L4M3 - Our behavior has been strictly ethical and responsible to you, which is trust worthy.
Updated: May 26, 2022
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