CRT-271 Test Syllabus & Salesforce Technical CRT-271 Training - Certification Preparation For Community Cloud Consultants - Royalholidayclubbed

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QUESTION NO: 1
Universal Containers need to launch a Community within 2 weeks. Everything must be driven by configuration with no custom code or AppExchange components.
The following are the requirements for their Community:
- Branding is limited to the logo and company colour palette.
- Chatter Groups will be used for private product collaboration.
- Users should be able to submit a support case
- Users should be able to view invoice information (external object using Salesforce Connect)
- Users should be able to view order information (saved in the Standard Order object in Salesforce)
Which three requirements can be accomplished with the Customer Service (Napili) Template?
Choose 3 answers.
A. Users should be able to submit a support case
B. Users should be able to view order information (saved in the Standard Order object in Salesforce)
C. Chatter Groups will be used for private product collaboration.
D. Users should be able to view invoice information (external object using Salesforce Connect)
E. Branding is limited to the logo and company colour palette.
Answer: A,D,E

QUESTION NO: 2
Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?
A. From the Community Workspace
B. From the Community site
C. From the All Communities setup page
D. From the Community Builder
Answer: C

QUESTION NO: 3
niversal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the
Community?
Select one or more of the following:
A. Direct employees to the global header
B. Advise employees to use the "Login in as" functionality
C. Direct employees to the App Launcher
D. Recommend employees use a separate username for Community access
Answer: C

QUESTION NO: 4
Universal Containers' Community is built on the Napili template. The community lets members access their Account page. The project manager needs to customize the Account record detail page and only show the record details.
What two things should the Salesforce Admin do to perform this task in Community Builder? Choose
2 answers.
A. Make a copy of the Account detail object, remove the components NOT needed, and publish.
B. Create a standard page, add the Account record detail component, and publish.
C. Edit the Account record detail page, remove the components NOT needed, and publish.
D. Add a page variation to Account detail page, add the record detail component, set the page variation as Active, and publish.
Answer: D

QUESTION NO: 5
Company X has created a community and wishes to change the branding to match their website. Which 3 actions could they take.
A. Link to an external website and the CSS will be automatically generated
B. Use HEX values within the color swatch
C. Import the company logo and a custom color palette will be generated
D. Use custom CSS
Answer: B,C,D

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Updated: May 28, 2022

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