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CRT-261 Test Topics & Salesforce Self Paced CRT-261 Training - Certification Preparation For Service Cloud Consultant - Royalholidayclubbed
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Our company has always been following the trend of the CRT-261 Test Topics certification. Our research and development team not only study what questions will come up in the CRT-261 Test Topics exam, but also design powerful study tools like exam simulation software. With the Software version of our CRT-261 Test Topics study materilas, you can have the experience of the real exam which is very helpful for some candidates who lack confidence or experice of our CRT-261 Test Topics training guide. You can click the PDF version or Soft version or the package of Salesforce CRT-261 Test Topics latest dumps, add to cart, then you enter your email address, discount (if have) and click payment, then page transfers to credit card payment. After payment our system will send you an email including downloading link of CRT-261 Test Topics latest dumps, account & password, you can click the link and download soon. We also update frequently to guarantee that the client can get more learning CRT-261 Test Topics resources and follow the trend of the times.
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CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 2
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
QUESTION NO: 3
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
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Updated: May 28, 2022
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