|
|
 |
CRT-261 Test Dates - Salesforce Valid Test Certification Preparation For Service Cloud Consultant Tutorial - Royalholidayclubbed
|
|
RHC Destination Reviews
Who Is Harpy?
Need More Information?
Before you try to attend the CRT-261 Test Dates practice exam, you need to look for best learning materials to easily understand the key points of CRT-261 Test Dates exam prep. There are CRT-261 Test Dates real questions available for our candidates with accurate answers and detailed explanations. We are ready to show you the most reliable CRT-261 Test Dates pdf vce and the current exam information for your preparation of the test. Our CRT-261 Test Dates learning materials are new but increasingly popular choices these days which incorporate the newest information and the most professional knowledge of the practice exam. All points of questions required are compiled into our CRT-261 Test Dates preparation quiz by experts. The CRT-261 Test Dates dumps pdf are the best guide for them passing test.
Salesforce Service Cloud Consultant CRT-261 It is so cool even to think about it.
And you are lucky to find us for we are the most popular vendor in this career and have a strong strength on providing the best CRT-261 - Certification Preparation for Service Cloud Consultant Test Dates study materials. The best part of CRT-261 Valid Free Study Questions exam dumps are their relevance, comprehensiveness and precision. You need not to try any other source forCRT-261 Valid Free Study Questions exam preparation.
As the old saying goes, skills will never be burden. So for us, with one more certification, we will have one more bargaining chip in the future. However, it is difficult for many people to get a CRT-261 Test Dates certification, but we are here to offer you help.
You final purpose is to get the Salesforce CRT-261 Test Dates certificate.
For a long time, high quality is our CRT-261 Test Dates exam questions constantly attract students to participate in the use of important factors, only the guarantee of high quality, to provide students with a better teaching method, and at the same time the CRT-261 Test Dates practice quiz brings more outstanding teaching effect. Our high-quality CRT-261 Test Dates} learning guide help the students know how to choose suitable for their own learning method, our CRT-261 Test Dates study materials are a very good option.
As is known to us, there are best sale and after-sale service of the CRT-261 Test Dates certification training dumps all over the world in our company. Our company has employed a lot of excellent experts and professors in the field in the past years, in order to design the best and most suitable CRT-261 Test Dates latest questions for all customers.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
You can effortlessly yield the printouts of CompTIA CS0-003 exam study material as well, PDF files make it extremely simple for you to switch to any topics with a click. Amazon AIF-C01 - As is known to us, where there is a will, there is a way. Moreover, doing these practice tests will impart you knowledge of the actual ACFE CFE-Law exam format and develop your command over it. SAP C_IBP_2502 - Life is a long journey. SAP C-SIGDA-2403 - Our Certification Preparation for Service Cloud Consultant exam prep has taken up a large part of market.
Updated: May 28, 2022
|
Copyright © 2006-2007 by RHC.
All rights
reserved. |
---------------
If you don't find what you are looking for here
to help you resolve your timeshare scam or Royal Holiday problem
please write to us at:
harpy @ royalholidayclubbed.com
www . Royal Holiday Clubbed . com
|
|