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CRT-261 Test Book & Salesforce CRT-261 Current Exam Content - Certification Preparation For Service Cloud Consultant - Royalholidayclubbed
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Unlike product from stores, quick browse of our CRT-261 Test Book preparation quiz can give you the professional impression wholly. So, they are both efficient in practicing and downloading process. We also have free demo of CRT-261 Test Book training guide as freebies for your reference to make your purchase more effective. The purpose of providing demo is to let customers understand our part of the topic and what is the form of our CRT-261 Test Book study materials when it is opened. In our minds, these two things are that customers who care about the CRT-261 Test Book exam may be concerned about most. Secondly, CRT-261 Test Book learning guide will also help you to master a lot of very useful professional knowledge in the process of helping you pass the exam.
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CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
QUESTION NO: 2
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 3
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 4
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
VMware 250-608 - In today's competitive IT profession, if you want to stabilize your own position, you will have to prove your professional knowledge and technology level. To some extent, these Salesforce CRT-450 certificates may determine your future. Salesforce CPQ-301 - There a galaxy of talents in the 21st century, but professional IT talents not so many. There are so many success examples by choosing our Salesforce Salesforce-Slack-Administrator guide quiz, so we believe you can be one of them. Because of its popularity, you can use the Royalholidayclubbed Salesforce Microsoft DP-700 exam questions and answers to pass the exam.
Updated: May 28, 2022
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