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CRT-261 Test Answers & CRT-261 Updated Cbt - Salesforce Minimum CRT-261 Pass Score - Royalholidayclubbed
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CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
VMware 250-602 - So accordingly, we offer three versions of free demos for you to download. They continue to use their IT knowledge and rich experience to study the previous years exams of Salesforce CIPS L4M4 and have developed practice questions and answers about Salesforce CIPS L4M4 exam certification exam. You can feel assertive about your exam with our 100 guaranteed professional Amazon SCS-C02 practice engine for you can see the comments on the websites, our high-quality of our Amazon SCS-C02 learning materials are proved to be the most effective exam tool among the candidates. If you choose to sign up to participate in Salesforce certification USGBC LEED-Green-Associate exams, you should choose a good learning material or training course to prepare for the examination right now. And our ISTQB CTAL-TM_001 test guide benefit exam candidates by improving their ability of coping the exam in two ways, first one is their basic knowledge of it.
Updated: May 28, 2022
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