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CRT-261 Simulator Free & Salesforce CRT-261 Learning Mode - Certification Preparation For Service Cloud Consultant - Royalholidayclubbed
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CRT-261 PDF DEMO:
QUESTION NO: 1
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 2
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 3
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 4
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
QUESTION NO: 5
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
We constantly check the updating of Salesforce CRT-450 vce pdf to follow the current exam requirement and you will be allowed to free update your pdf files one-year. We often ask, what is the purpose of learning? Why should we study? Why did you study for IIA IIA-CIA-Part1exam so long? As many people think that, even if one day we forget the formula for the area of a triangle, we can still live very well, but if it were not for the knowledge of learning IIA IIA-CIA-Part1 exam and try to obtain certification, how can we have the opportunity to good to future life? So, the examination is necessary, only to get the test IIA IIA-CIA-Part1 certification, get a certificate, to prove better us, to pave the way for our future life. Our website aimed to helping you and fully supporting you to pass SAP C-TS410-2504 actual test with high passing score in your first try. If you are willing to try our Salesforce Advanced-Administrator study materials, we believe you will not regret your choice. Now, let’s prepare for the exam test with the SAP C-C4H47-2503 training pdf offered by Royalholidayclubbed.
Updated: May 28, 2022
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