|
|
 |
CRT-261 Sheet File & Salesforce Latest Certification Preparation For Service Cloud Consultant Test Cram - Royalholidayclubbed
|
|
RHC Destination Reviews
Who Is Harpy?
Need More Information?
As a brand now, many companies strive to get our CRT-261 Sheet File practice materials to help their staffs achieve more certifications for our quality and accuracy. Our CRT-261 Sheet File practice materials are distributed at acceptable prices. These interactions have inspired us to do better. To pass the CRT-261 Sheet File exam, careful planning and preparation are crucial to its realization. Of course, the path from where you are to where you want to get is not always smooth and direct. Our product boosts many advantages and it is worthy for you to buy it.
Salesforce Service Cloud Consultant CRT-261 it can help you to pass the IT exam.
We are constantly improving and just want to give you the best CRT-261 - Certification Preparation for Service Cloud Consultant Sheet File learning braindumps. Everyone has the potential to succeed, the key is what kind of choice you have. Only to find ways to success, do not make excuses for failure.
What is your reason for wanting to be certified with CRT-261 Sheet File? I believe you must want to get more opportunities. As long as you use CRT-261 Sheet File learning materials and get a CRT-261 Sheet File certificate, you will certainly be appreciated by the leaders. As you can imagine that you can get a promotion sooner or latter, not only on the salary but also on the position, so what are you waiting for? Just come and buy our CRT-261 Sheet File study braindumps.
At present, Salesforce Salesforce CRT-261 Sheet File exam is very popular.
Our CRT-261 Sheet File study braindumps are so popular in the market and among the candidates that is because that not only our CRT-261 Sheet File learning guide has high quality, but also our CRT-261 Sheet File practice quiz is priced reasonably, so we do not overcharge you at all. Meanwhile, our exam materials are demonstrably high effective to help you get the essence of the knowledge which was convoluted. As long as you study with our CRT-261 Sheet File exam questions for 20 to 30 hours, you will pass the exam for sure.
As long as you master these questions and answers, you will sail through the exam you want to attend. Whatever exam you choose to take, Royalholidayclubbed training dumps will be very helpful to you.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
We want to provide our customers with different versions of SAP C-TS410-2504 test guides to suit their needs in order to learn more efficiently. Microsoft AZ-104 - As IT staff, how to cultivate your strength? It is a good choice to take IT certification test which can not only help you master more skills, also can get the certificate to prove your ability. And you will be amazed to find that our Salesforce CRT-211 exam questions are exactly the same ones in the real exam. APM APM-PFQ - Royalholidayclubbed pdf real questions and answers can prevent you from wasting lots of time and efforts on preparing for the exam and can help you sail through you exam with ease and high efficiency. DAMA DMF-1220 - The most important part is that all contents were being sifted with diligent attention.
Updated: May 28, 2022
|
Copyright © 2006-2007 by RHC.
All rights
reserved. |
---------------
If you don't find what you are looking for here
to help you resolve your timeshare scam or Royal Holiday problem
please write to us at:
harpy @ royalholidayclubbed.com
www . Royal Holiday Clubbed . com
|
|