|
|
 |
CRT-261 Questions Book & Valid CRT-261 Exam Simulator - Salesforce Reliable CRT-261 Exam Simulator - Royalholidayclubbed
|
|
RHC Destination Reviews
Who Is Harpy?
Need More Information?
Royalholidayclubbed's training course has a high quality, which its practice questions have 95% similarity with real examination. If you use Royalholidayclubbed's product to do some simulation test, you can 100% pass your first time to attend IT certification exam. There a galaxy of talents in the 21st century, but professional IT talents not so many. There are so many success examples by choosing our CRT-261 Questions Book guide quiz, so we believe you can be one of them. Our CRT-261 Questions Book exam questions will be the easiest access to success without accident for you. This is a practice test website.
Salesforce Service Cloud Consultant CRT-261 A bold attempt is half success.
We can make sure that all employees in our company have wide experience and advanced technologies in designing the CRT-261 - Certification Preparation for Service Cloud Consultant Questions Book study dump. Using CRT-261 Latest Test Sample real questions will not only help you clear exam with less time and money but also bring you a bright future. We are looking forward to your join.
Our CRT-261 Questions Book study materials can have such a high pass rate, and it is the result of step by step that all members uphold the concept of customer first. If you use a trial version of CRT-261 Questions Book training prep, you can find that our study materials have such a high passing rate and so many users support it. After using the trial version, we believe that you will be willing to choose CRT-261 Questions Book exam questions.
Salesforce CRT-261 Questions Book - This certification gives us more opportunities.
If you are nervous on your CRT-261 Questions Book exam for you always have the problem on the time-schedule or feeling lack of confidence on the condition that you go to the real exam room. Our Software version of CRT-261 Questions Book study materials will be your best assistant. With the advantage of simulating the real exam environment, you can get a wonderful study experience with our CRT-261 Questions Book exam prep as well as gain the best pass percentage.
Therefore, modern society is more and more pursuing efficient life, and our CRT-261 Questions Book exam materials are the product of this era, which conforms to the development trend of the whole era. It seems that we have been in a state of study and examination since we can remember, and we have experienced countless tests, including the qualification examinations we now face.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
IFSE Institute LLQP - Our online resources and events enable you to focus on learning just what you want on your timeframe. Huawei H20-711_V1.0 - If you make up your mind, choose us! When you purchase Cisco 100-140 exam dumps from Royalholidayclubbed, you never fail Cisco 100-140 exam ever again. Microsoft MB-500 - Of course, their service attitude is definitely worthy of your praise. Microsoft GH-100 - Also, we offer you with 24/7 customer services for any inconvenience.
Updated: May 28, 2022
|
Copyright © 2006-2007 by RHC.
All rights
reserved. |
---------------
If you don't find what you are looking for here
to help you resolve your timeshare scam or Royal Holiday problem
please write to us at:
harpy @ royalholidayclubbed.com
www . Royal Holiday Clubbed . com
|
|