|
|
 |
CRT-261 Exam Questions - Salesforce Certification Preparation For Service Cloud Consultant Latest Test Tips - Royalholidayclubbed
|
|
RHC Destination Reviews
Who Is Harpy?
Need More Information?
Time is flying and the exam date is coming along, which is sort of intimidating considering your status of review process. The more efficient the materials you get, the higher standard you will be among competitors. So, high quality and high accuracy rate CRT-261 Exam Questions practice materials are your ideal choice this time. No other CRT-261 Exam Questions study materials or study dumps can bring you the knowledge and preparation that you will get from the CRT-261 Exam Questions study materials available only from Royalholidayclubbed. You can learn CRT-261 Exam Questions quiz torrent skills and theory at your own pace, and you are not necessary to waste your time on some useless books or materials and you will save more time and energy that you can complete other thing. It will add more colors to your life.
Salesforce Service Cloud Consultant CRT-261 Or you can choose to free update your exam dumps.
Salesforce Service Cloud Consultant CRT-261 Exam Questions - Certification Preparation for Service Cloud Consultant Being considered the most authentic brand in this career, our professional experts are making unremitting efforts to provide our customers the latest and valid {CertName} exam simulation. You will find some exam techniques about how to pass Reliable CRT-261 APP Simulations exam from the exam materials and question-answer analysis provided by our Royalholidayclubbed. Besides, to make you be rest assured of our dumps, we provide Reliable CRT-261 APP Simulations exam demo for you to free download.
But we can help all of these candidates on CRT-261 Exam Questions study questions. Numerous grateful feedbacks form our loyal customers proved that we are the most popular vendor in this field to offer our CRT-261 Exam Questions preparation questions. You can totally relay on us.
Salesforce CRT-261 Exam Questions - You still can pass the exam with our help.
Nowadays, using computer-aided software to pass the CRT-261 Exam Questions exam has become a new trend. Because the new technology enjoys a distinct advantage, that is convenient and comprehensive. In order to follow this trend, our company product such a CRT-261 Exam Questions exam questions that can bring you the combination of traditional and novel ways of studying. The passing rate of our study material is up to 99%. If you are not fortune enough to acquire the CRT-261 Exam Questions certification at once, you can unlimitedly use our product at different discounts until you reach your goal and let your dream comes true.
If you try on it, you will find that the operation systems of the CRT-261 Exam Questions exam questions we design have strong compatibility. So the running totally has no problem.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Our research and development team not only study what questions will come up in the SAP C_S4EWM_2023 exam, but also design powerful study tools like exam simulation software.The content of our SAP C_S4EWM_2023 practice materials is chosen so carefully that all the questions for the exam are contained. Because it can help you prepare for the SAP C-HRHFC-2411 exam. We boost professional expert team to organize and compile the SAVE International VMA training guide diligently and provide the great service. It means that if you do not persist in preparing for the Huawei H12-821_V1.0 exam, you are doomed to failure. More importantly, if you take our products into consideration, our Microsoft MS-102 study materials will bring a good academic outcome for you.
Updated: May 28, 2022
|
Copyright © 2006-2007 by RHC.
All rights
reserved. |
---------------
If you don't find what you are looking for here
to help you resolve your timeshare scam or Royal Holiday problem
please write to us at:
harpy @ royalholidayclubbed.com
www . Royal Holiday Clubbed . com
|
|