CRT-261 Certification Questions - Salesforce Certification Preparation For Service Cloud Consultant Valid Test Simulator - Royalholidayclubbed

RHC Destination Reviews

Who Is Harpy?

Need More Information?

If you are interested in Royalholidayclubbed's training program about Salesforce certification CRT-261 Certification Questions exam, you can first on Royalholidayclubbed to free download part of the exercises and answers about Salesforce certification CRT-261 Certification Questions exam as a free try. We will provide one year free update service for those customers who choose Royalholidayclubbed's products. Our CRT-261 Certification Questions exam questions zre up to date, and we provide user-friendly CRT-261 Certification Questions practice test software for the CRT-261 Certification Questions exam. Moreover, we are also providing money back guarantee on all of Certification Preparation for Service Cloud Consultant test products. Our resources are constantly being revised and updated, with a close correlation.

You will be completed ready for your CRT-261 Certification Questions exam.

Salesforce Service Cloud Consultant CRT-261 Certification Questions - Certification Preparation for Service Cloud Consultant We can help you to achieve your goals. Our company owns the most popular reputation in this field by providing not only the best ever CRT-261 Test Syllabus study guide but also the most efficient customers’ servers. We can lead you the best and the fastest way to reach for the certification of CRT-261 Test Syllabus exam dumps and achieve your desired higher salary by getting a more important position in the company.

Then go to buy Royalholidayclubbed's Salesforce CRT-261 Certification Questions exam training materials, it will help you achieve your dreams. If you have a faith, then go to defend it. Gorky once said that faith is a great emotion, a creative force.

Salesforce CRT-261 Certification Questions - There are no better dumps at the moment.

The CRT-261 Certification Questions test materials are mainly through three learning modes, Pdf, Online and software respectively. Among them, the software model is designed for computer users, can let users through the use of Windows interface to open the CRT-261 Certification Questions test prep of learning. It is convenient for the user to read. The CRT-261 Certification Questions test materials have a biggest advantage that is different from some online learning platform which has using terminal number limitation, the CRT-261 Certification Questions quiz torrent can meet the client to log in to learn more, at the same time, the user can be conducted on multiple computers online learning, greatly reducing the time, and people can use the machine online of CRT-261 Certification Questions test prep more conveniently at the same time. As far as concerned, the online mode for mobile phone clients has the same function.

Are you still searching proper CRT-261 Certification Questions exam study materials, or are you annoying of collecting these study materials? As the professional IT exam dumps provider, Royalholidayclubbed has offered the complete CRT-261 Certification Questions exam materials for you. So you can save your time to have a full preparation of CRT-261 Certification Questions exam.

CRT-261 PDF DEMO:

QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B

We have been specializing Huawei H20-691_V2.0 exam dumps many years and have a great deal of long-term old clients, and we would like to be a reliable cooperator on your learning path and in your further development. We will not only spare no efforts to design ATLASSIAN ACP-120 exam materials, but also try our best to be better in all after-sale service. American Society of Microbiology ABMM - All our behaviors are aiming squarely at improving your chance of success. In order to let you be rest assured to purchase our products, we offer a variety of versions of the samples of ACRP ACRP-CP study materials for your trial. if you choose to use the software version of our Amazon SOA-C02 study guide, you will find that you can download our Amazon SOA-C02 exam prep on more than one computer and you can practice our Amazon SOA-C02 exam questions offline as well.

Updated: May 28, 2022

by RHC.

---------------

If you don't find what you are looking for here

to help you resolve your timeshare scam or Royal Holiday problem

please write to us at:

harpy @ royalholidayclubbed.com

Link Partner Directory

www . Royal Holiday Clubbed . com

sitemap