|
|
 |
CRT-261 Certification Dump - Salesforce New Certification Preparation For Service Cloud Consultant Test Simulator - Royalholidayclubbed
|
|
RHC Destination Reviews
Who Is Harpy?
Need More Information?
As you know, many exam and tests depend on the skills as well as knowledge, our CRT-261 Certification Dump study materials are perfectly and exclusively devised for the exam and can satisfy your demands both. There are free demos of our CRT-261 Certification Dump exam questions for your reference with brief catalogue and outlines in them. You can free download the demos of our CRT-261 Certification Dump learning prep on the website to check the content and displays easily by just clicking on them. Royalholidayclubbed exam questions have good quality and good service. As long as you choose Royalholidayclubbed, Royalholidayclubbed will be able to help you pass the exam, and allow you to achieve a high level of efficiency in a short time. We just contain all-important points of knowledge into our CRT-261 Certification Dump latest material.
Salesforce Service Cloud Consultant CRT-261 If you feel exam is a headache, don't worry.
If you are still study hard to prepare the Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Certification Dump exam, you're wrong. Even if you have no basic knowledge about the relevant knowledge, you still can pass the CRT-261 Latest Associate Level Exam exam. We sincerely encourage you to challenge yourself as long as you have the determination to study new knowledge.
If you are concerned about the test, however, you can choose Royalholidayclubbed's Salesforce CRT-261 Certification Dump exam training materials. No matter how low your qualifications, you can easily understand the content of the training materials. And you can pass the exam successfully.
Salesforce CRT-261 Certification Dump - Our products are just suitable for you.
Royalholidayclubbed is a website to provide a targeted training for Salesforce certification CRT-261 Certification Dump exam. Royalholidayclubbed is also a website which can not only make your expertise to get promoted, but also help you pass Salesforce certification CRT-261 Certification Dump exam for just one time. The training materials of Royalholidayclubbed are developed by many IT experts' continuously using their experience and knowledge to study, and the quality is very good and have very high accuracy. Once you select our Royalholidayclubbed, we can not only help you pass Salesforce certification CRT-261 Certification Dump exam and consolidate their IT expertise, but also have a one-year free after-sale Update Service.
You will get your CRT-261 Certification Dump certification with little time and energy by the help of out dumps. Royalholidayclubbed is constantly updated in accordance with the changing requirements of the Salesforce certification.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
Oracle 1Z0-1079-24 - If you buy the Royalholidayclubbed's products, we will not only spare no effort to help you pass the certification exam, but also provide a free update and upgrade service. As we all know, it is not an easy thing to gain the Juniper JN0-452 certification. You can also free online download the part of Royalholidayclubbed's Salesforce certification SAP C-TS410-2504 exam practice questions and answers as a try. It doesn’t matter if it's your first time to attend Oracle 1Z0-1045-24 practice test or if you are freshman in the IT certification test, our latest Oracle 1Z0-1045-24 dumps guide will boost you confidence to face the challenge. About Salesforce Salesforce Sharing-and-Visibility-Architect exam, you can find these questions from different web sites or books, but the key is logical and connected.
Updated: May 28, 2022
|
Copyright © 2006-2007 by RHC.
All rights
reserved. |
---------------
If you don't find what you are looking for here
to help you resolve your timeshare scam or Royal Holiday problem
please write to us at:
harpy @ royalholidayclubbed.com
www . Royal Holiday Clubbed . com
|
|