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CIS-CSM Vce Exam - ServiceNow Certified Implementation Specialist Customer Service Management Exam Valid Test Practice - Royalholidayclubbed
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If you Royalholidayclubbed, Royalholidayclubbed can ensure you 100% pass ServiceNow certification CIS-CSM Vce Exam exam. If you fail to pass the exam, Royalholidayclubbed will full refund to you. We are determined to give hand to the candidates who want to pass their CIS-CSM Vce Exam exam smoothly and with ease by their first try. Our professional experts have compiled the most visual version of our CIS-CSM Vce Exam practice materials: the PDF version, which owns the advantage of convenient to be printed on the paper. A lot of people want to pass ServiceNow certification CIS-CSM Vce Exam exam to let their job and life improve, but people participated in the ServiceNow certification CIS-CSM Vce Exam exam all knew that ServiceNow certification CIS-CSM Vce Exam exam is not very simple.
CIS-Customer Service Management CIS-CSM And your life will become better and better.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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