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CIS-CSM Training Kit - Servicenow Valid ServiceNow Certified Implementation Specialist Customer Service Management Exam Test Guide - Royalholidayclubbed
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The CIS-CSM Training Kit authorized training exams provided by Royalholidayclubbed helps you to clear about your strengths and weaknesses before you take the exam. You can get exam scores after each practice test with CIS-CSM Training Kit test engine, which allow you to self-check your knowledge of the key topical concepts. The frequently updated of CIS-CSM Training Kit latest torrent can ensure you get the newest and latest study material. Compared with your colleagues around you, with the help of our CIS-CSM Training Kit preparation questions, you will also be able to have more efficient work performance. Our CIS-CSM Training Kit study materials can bring you so many benefits because they have the following features. Our Software version of CIS-CSM Training Kit study materials will be your best assistant.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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