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CIS-CSM Training Kit - ServiceNow Certified Implementation Specialist Customer Service Management Exam Valid Test Guide - Royalholidayclubbed
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Royalholidayclubbed will help you achieve your dream. Feedbacks of many IT professionals who have passed ServiceNow certification CIS-CSM Training Kit exam prove that their successes benefit from Royalholidayclubbed's help. Royalholidayclubbed's targeted test practice questions and answers to gave them great help, which save their valuable time and energy, and allow them to easily and smoothly pass their first ServiceNow certification CIS-CSM Training Kit exam. It is known to us that our CIS-CSM Training Kit study materials have been keeping a high pass rate all the time. There is no doubt that it must be due to the high quality of our study materials. CIS-CSM Training Kit study materials including the official ServiceNow CIS-CSM Training Kit certification training courses, ServiceNow CIS-CSM Training Kit self-paced training guide, CIS-CSM Training Kit exam Royalholidayclubbed and practice, CIS-CSM Training Kit online exam CIS-CSM Training Kit study guide.
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The opportunity always belongs to a person who has the preparation. But, when opportunities arise, will you seize the opportunities successfully? At present, you are preparing for ServiceNow CIS-CSM Training Kit test.
CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
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Updated: May 26, 2022
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