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CIS-CSM Testing Environment - Servicenow Reliable ServiceNow Certified Implementation Specialist Customer Service Management Exam Test Pass4Sure - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
Oracle 1Z1-922 - This will not only lead to a waste of training costs, more importantly, the candidates wasted valuable time. Splunk SPLK-1004 - A lot of our loyal customers are very familiar with their characteristics. Huawei H19-488_V1.0 - it can help you to pass the IT exam. We are constantly improving and just want to give you the best Huawei H29-111_V1.0 learning braindumps. To pass the ServiceNow EC-COUNCIL 212-89 exam, in fact, is not so difficult, the key is what method you use.
Updated: May 26, 2022
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