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CIS-CSM Test Voucher & Real CIS-CSM Braindumps - Servicenow CIS-CSM Exam Syllabus - Royalholidayclubbed
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With all the questons and answers of our CIS-CSM Test Voucher study materials, your success is 100% guaranteed. Moreover, we have Demos as freebies. The free demos give you a prove-evident and educated guess about the content of our CIS-CSM Test Voucher practice questions. In order to meet the different need from our customers, the experts and professors from our company designed three different versions of our CIS-CSM Test Voucher exam questions for our customers to choose, including the PDF version, the online version and the software version. Though the content of these three versions is the same, the displays have their different advantages. According to your need, you can choose the most suitable version of our ServiceNow Certified Implementation Specialist - Customer Service Management Exam guide torrent for yourself.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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