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CIS-CSM Test Voucher & CIS-CSM Training Materials - Servicenow CIS-CSM Exam Syllabus - Royalholidayclubbed
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As one of the most authoritative question bank in the world, our study materials make assurance for your passing the CIS-CSM Test Voucher exam. We will continue to pursue our passion for better performance and human-centric technology of latest CIS-CSM Test Voucher quiz prep. And we guarantee you to pass the exam for we have confidence to make it with our technological strength. Of course, there is no exception in the competitive IT industry. IT Professionals working in the IT area also want to have good opportunities for promotion of job and salary. Our company has applied the latest technologies to the design of our CIS-CSM Test Voucher exam material not only on the content but also on the displays.
CIS-Customer Service Management CIS-CSM Please pay more attention to our website.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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