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CIS-CSM Test Tips & Exam CIS-CSM Braindumps - Servicenow CIS-CSM Exam Simulator Online - Royalholidayclubbed
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Royalholidayclubbed offers the most comprehensive and updated braindumps for ServiceNow’s certifications. To ensure that our products are of the highest quality, we have tapped the services of ServiceNow experts to review and evaluate our CIS-CSM Test Tips certification test materials. In fact, we continuously provide updates to every customer to ensure that our CIS-CSM Test Tips products can cope with the fast changing trends in CIS-CSM Test Tips certification programs. guide should be updated and send you the latest version. Our company has established a long-term partnership with those who have purchased our CIS-CSM Test Tips exam questions. Just have a try and you will be interested in them!
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
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Updated: May 26, 2022
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