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CIS-CSM Test Tips & Authentic CIS-CSM Exam Questions - Servicenow CIS-CSM Exam Questions And Answers Fee - Royalholidayclubbed
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We are determined to give hand to the candidates who want to pass their CIS-CSM Test Tips exam smoothly and with ease by their first try. Our professional experts have compiled the most visual version of our CIS-CSM Test Tips practice materials: the PDF version, which owns the advantage of convenient to be printed on the paper. Besides, you can take notes on it whenever you think of something important. In order to pass ServiceNow certification CIS-CSM Test Tips exam some people spend a lot of valuable time and effort to prepare, but did not succeed. There are different ways to achieve the same purpose, and it's determined by what way you choose. After the client pay successfully they could receive the mails about CIS-CSM Test Tips guide questions our system sends by which you can download our test bank and use our study materials in 5-10 minutes.
CIS-Customer Service Management CIS-CSM A bad situation can show special integrity.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
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Updated: May 26, 2022
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