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CIS-CSM Test Testking & Exam CIS-CSM Braindumps - Servicenow CIS-CSM Exam Simulator Online - Royalholidayclubbed
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Royalholidayclubbed will never disappoint you. Therefore, you can prepare real CIS-CSM Test Testking exams using the actual CIS-CSM Test Testking exam questions. This is indeed a huge opportunity. This version of ServiceNow CIS-CSM Test Testking exam cram materials is rather powerful. If you are willing, you can mark your performance every day and adjust your studying and preparation relatively. So you have nothing to worry about, only to study with our CIS-CSM Test Testking exam questions with full attention.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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