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CIS-CSM Test Test & CIS-CSM Top Exam Dumps - Servicenow CIS-CSM Exam Simulator Fee - Royalholidayclubbed
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We will continue improving CIS-CSM Test Test exam study materials. We will guarantee that you you can share the latest CIS-CSM Test Test exam study materials free during one year after your payment. Quality should be tested by time and quantity, which is also the guarantee that we give you to provide CIS-CSM Test Test exam software for you. Second, it is convenient for you to read and make notes with our versions of CIS-CSM Test Test exam materials. Last but not least, we will provide considerate on line after sale service for you in twenty four hours a day, seven days a week. Now you can have these precious materials.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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