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CIS-CSM Test Sims & Exam Dumps CIS-CSM Provider - Servicenow CIS-CSM Exam Questions Answers - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
The system of Huawei H23-021_V1.0 test guide will keep track of your learning progress in the whole course. ISC CC - Then, you need to upgrade and develop yourself. As long as you study with our Cisco 200-201 exam questions for 20 to 30 hours, you will pass the exam for sure. Amazon DVA-C02 - Whatever exam you choose to take, Royalholidayclubbed training dumps will be very helpful to you. Moreover our Huawei H20-913_V1.0 test guides provide customers with supplement service-mock test, which can totally inspire them to study hard and check for defects during their learning process.
Updated: May 26, 2022
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