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CIS-CSM Test Sample & Answers CIS-CSM Real Questions - Servicenow CIS-CSM Formal Test - Royalholidayclubbed
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Now IT industry is more and more competitive. Passing ServiceNow CIS-CSM Test Sample exam certification can effectively help you entrench yourself and enhance your status in this competitive IT area. In our Royalholidayclubbed you can get the related ServiceNow CIS-CSM Test Sample exam certification training tools. The finicky points can be solved effectively by using our CIS-CSM Test Sample exam questions. With a high pass rate as 98% to 100% in this career, we have been the leader in this market and helped tens of thousands of our loyal customers pass the exams successfully. If you have decided to upgrade yourself by passing ServiceNow certification CIS-CSM Test Sample exam, then choosing Royalholidayclubbed is not wrong.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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