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CIS-CSM Test Report - New Study CIS-CSM Questions Files & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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At first, it can be only used on PC. But with our IT staff's improvement, now our ServiceNow CIS-CSM Test Report PC test engine can be installed on all electronic products. You can copy to your mobile, Ipad or others. Different from other similar education platforms, the CIS-CSM Test Report quiz guide will allocate materials for multi-plate distribution, rather than random accumulation without classification. How users improve their learning efficiency is greatly influenced by the scientific and rational design and layout of the learning platform. Our CIS-CSM Test Report free dumps demo will provide you some basic information for the accuracy of our exam materials.
CIS-Customer Service Management CIS-CSM You’ve heard it right.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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